Privacy policy

CAMOROLL PRIVACY POLICY

Ryan Shaw Holdings Pty Ltd T/A Camoroll (ABN: 64 684 293 383) ("Camoroll", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies when you visit our website, purchase our products, contact us, create an account, subscribe to our marketing communications or otherwise interact with us.

The information we collect

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we may collect include:

  • your name;
  • your email address;
  • your postal or delivery address;
  • your telephone number;
  • your account information (where applicable);
  • payment information processed through our third-party payment providers;
  • your preferences and opinions;
  • your purchase history;
  • your selected charity or charitable campaign during checkout (where applicable);
  • information you provide through customer enquiries, surveys, competitions or promotions;
  • browser, device and usage information;
  • IP address, approximate location and website activity;
  • cookie and analytics information; and
  • any other personal information you voluntarily provide to us.

How we collect personal information

We may collect personal information:

  • directly from you when you purchase products, create an account, contact us or subscribe to our communications;
  • automatically when you use our website through cookies and analytics technologies;
  • from service providers assisting us with payment processing, website hosting, order fulfilment and marketing; and
  • from publicly available sources where permitted by law.

Why we collect personal information

We collect, use and disclose personal information to:

  • process and fulfil your orders;
  • deliver products to you;
  • provide customer support;
  • communicate with you about your purchases;
  • administer your account;
  • improve our website and customer experience;
  • undertake analytics and business planning;
  • conduct promotions and competitions;
  • send marketing communications (where permitted by law);
  • comply with legal obligations; and
  • protect our legal rights.

Where you nominate a charity during checkout, we use that information solely for administering our Donation Program and understanding customer preferences. Unless expressly stated otherwise, your personal information is not disclosed to the selected charity merely because you selected it during checkout.

Direct marketing

We may send marketing emails or other promotional communications where permitted by law.

You may unsubscribe at any time using the unsubscribe link in our communications or by contacting us directly.

Disclosure of personal information

We may disclose personal information to:

  • payment processors;
  • website hosting providers;
  • Shopify and associated e-commerce service providers;
  • courier and delivery companies;
  • IT support providers;
  • marketing and advertising providers;
  • analytics providers;
  • professional advisers including accountants and lawyers;
  • government agencies where required by law;
  • courts, tribunals or law enforcement agencies; and
  • any person to whom our business may be transferred as part of a sale or restructure.

We do not sell your personal information to third parties.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy law.

Payment information

Payments made through our website are processed by secure third-party payment providers. Camoroll does not store your complete credit or debit card details on its own systems.

Cookies and analytics

We use cookies and similar technologies to improve your experience on our website.

We may also use analytics and advertising technologies, including services provided by Google, Meta and similar providers, to understand website usage, measure advertising performance and provide more relevant advertising.

You can disable cookies through your browser settings, although doing so may affect website functionality.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include secure hosting, password protection, restricted staff access and reputable third-party service providers.

While we take reasonable precautions, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Retention of personal information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by Australian law, including taxation and accounting record-keeping obligations.

Access and correction

You may request access to the personal information we hold about you.

If you believe information we hold is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

In some circumstances, Australian law permits us to refuse access or correction requests. If this occurs, we will explain our reasons.

Requesting deletion

You may request that we delete your personal information where it is no longer required. We will comply with such requests where legally permitted. In some cases, we may be required by law to retain certain records.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about your privacy rights.

Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time by publishing an updated version on our website.

The latest version will always be available on our website.

Contact Us

Ryan Shaw Holdings Pty Ltd T/A Camoroll

ABN: 64 684 293 383

Email: operations@camoroll.com.au

Effective Date: 8 July 2026