Shipping policy
SHIPPING POLICY
Ryan Shaw Holdings Pty Ltd T/A Camoroll (ABN: 64 684 293 383) ("Camoroll", "we", "our" or "us") is committed to delivering your order as quickly and efficiently as possible.
This Shipping Policy explains how orders placed through the Camoroll website are processed and delivered within Australia.
Shipping Locations
Camoroll currently ships to addresses within Australia only.
At this time, we do not offer international shipping.
Order Processing
Orders are generally processed and dispatched within approximately 5 business days after your order has been placed and payment has been successfully received.
Orders are processed and dispatched as part of our normal fulfilment operations. During periods of high demand, promotional campaigns, public holidays or other operational circumstances, dispatch times may be longer than usual.
Orders are not processed, dispatched or delivered on weekends or Australian public holidays.
Delivery Timeframes
Delivery times vary depending on your location and the courier service used.
Orders delivered to metropolitan areas will generally arrive sooner than those delivered to regional or remote locations.
Any delivery timeframes provided are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated during the checkout process and will be displayed before you complete your purchase.
Shipping costs may vary depending on the delivery location, order size and any promotional offers available at the time of purchase.
Safe Delivery
Where available, our delivery partners may leave your parcel in a safe location at the delivery address if they determine it is appropriate to do so.
If a parcel cannot be safely delivered, the courier may leave a collection card, redirect the parcel to a collection point or attempt re-delivery in accordance with their procedures.
Incorrect Delivery Information
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
If an incorrect or incomplete delivery address is supplied and a parcel is returned to Camoroll, the customer may be responsible for any additional shipping costs incurred to resend the order.
If you notice an error in your delivery details after placing your order, please contact us as soon as possible. While we will make reasonable efforts to update your order before dispatch, we cannot guarantee that changes can be made once processing has commenced.
Split Shipments
From time to time, an order may be fulfilled in multiple shipments. Where this occurs, customers will not incur additional shipping charges unless otherwise agreed.
Delays Outside Our Control
While we aim to dispatch and deliver orders promptly, delivery times may be affected by circumstances outside our reasonable control.
These may include:
- courier network delays;
- severe weather events;
- natural disasters;
- industrial action;
- public holidays;
- road closures; or
- other unforeseen operational disruptions.
Camoroll is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.
Damaged, Lost or Missing Deliveries
Please inspect your order as soon as possible after delivery.
If your order arrives damaged, appears incomplete or has not arrived within a reasonable period after dispatch, please contact us promptly at operations@camoroll.com.au.
Camoroll will work with the relevant delivery provider to investigate the matter and, where appropriate, provide a remedy in accordance with the Australian Consumer Law.
Ownership and Risk
Ownership of products remains with Camoroll until full payment has been received.
Risk in the products passes to you when the products are delivered to the delivery address nominated in your order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us using the details below.
Ryan Shaw Holdings Pty Ltd T/A Camoroll
ABN: 64 684 293 383
Email: operations@camoroll.com.au
Effective Date: 8 July 2026